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Have questions for your financial advisor? View Profile Phone Email. Share: Facebook LinkedIn Twitter email. Find the right advisor for you. You think your levels of customer service are great. Disagree with person B, C and D. You are very unhappy with the working environment. You keep hearing profits are more important than customers. Disagree with A and C. Tell D the truth. You are a customer of Merrill Lynch. You used to think it was great, but not now. Its workers are always very rude.
No one ever answers the phone. You are shocked about its policy on the environment. You think all staff should get less pay.
You disagree with person A and B. You keep hearing bad things about Merrill Lynch. You want to tell the world in your newspaper. You heard the CEO gets a huge bonus every year. You found a company memo saying profits are more important than the environment. You want to know why so many staff are ill.
Find the truth. You have created a new product for Merrill Lynch. It will be a bestseller. There are people who do not agree with you. You need B, C and D on your side. Tell them why this is a product that will bring great things to Merrill Lynch. It will give your company a really bad name. You think the New Products Director is trying to destroy the company. Try to get person C and D on your side. You have interviewed thousands of people about the new product.
You think it will be successful if they make many changes. You neither like nor trust person B. You are worried it will not sell and share prices will go down. You think A is crazy and must find a new job. You agree with everything B says.
The new product should not go on the market. Do this in pairs. Write anything about Merrill Lynch for 10 minutes. Show your partner your paper. Write a letter to Merrill Lynch. Complain about one of its products. Ask for a refund. Write a letter of apology to the customer. Explain why you cannot give a refund. Show your partner your letter. Talk about what you discover with your partner s in the next lesson. What have they done recently?
What are their plans? Read what you wrote to your classmates in the next lesson. Give each other feedback on your articles. Make sure you sell the company to the public. Show it to your classmates in the next lesson.
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