What if my computer crashes, or I'm disconnected from the Internet in mid-transaction? If you think there's a problem, call our Internet Banking Helpline. How will I know if my registration is successful? How secure is your online hsbc? Security Tips You play a significant role in your own security. Keep this number private and confidential as it is used for online hsbc as well. The auto-complete function on your browser should be disabled, to avoid the automatic completion of your Personal Banking Number when you type in the Personal Banking Number field.
Do not associate your Password with anything personal such as birthdays, names, phone numbers, or other familiar words. Avoid using more than 2 consecutive digits in your Password, eg, pass11 Memorise your Password. NEVER write it down or reveal it to anyone. Change your Password on a regular basis - e.
If you suspect any unusual account activity, call our Internet Banking Helpline immediately. Avoid using a Password that can be easily guessed by someone else or is associated with anything personal e. Avoid using Passwords from other Internet sites. Avoid using repetitive characters. What security tips do you offer? Install virus detection software on your computer.
This needs to be updated regularly to ensure that you have the latest protection. To prevent viruses or other unwanted problems, don't open attachments from untrustworthy sources, or unsolicited attachments even from otherwise trusted sources.
Do not install pirated software, as these can often contain viruses. Install a personal firewall on your computer to help prevent and detect unauthorised access and update the firewall regularly to ensure you are covered with the latest protection. Please refer to your Personal Computer PC or software vendor to identify a personal firewall which best suits your PC environment.
Always disconnect from the Internet when you have finished to avoid leaving your computer online when you are not using the service. Know everyone who uses your computer and limit unauthorised access. Do not conduct any banking transactions in a public place i. Verify that the Internet address is the genuine HSBC's website by double clicking the "lock" icon at the bottom bar of the screen to check the security certificate of HSBC.
Always remember to log off when you have completed your banking, and close the browser window that you were using. What do I need in order to use your online hsbc service? A computer with Internet connection.
It is recommened to use the latest versions of browsers such as Internet Explorer, Microsoft Edge, Safari, Firefox, Chrome, Opera etc older versions may not support bit encryption code. Screen resolution: x x resolution users should still be able to view all content, but vertical and horizontal scroll bars may need to be used. Must I have Cookies or JavaScript on my browser? Why do I get this message saying 'JavaScript Error'?
Follow the instructions below to fully load this up: Click on the Refresh button in the browser's top navigation bar Re-select the transaction and wait for the loading to be completed Proceed again with your transaction If this does not help, clear the browser's cache and login again.
Why do I get this message saying 'This program has performed an illegal operation'? I have a problem connecting to the internet. What do I do? I didn't have a problem logging onto online hsbc on other days, but why do I seem to have a problem doing so now? Are there any limits to the amounts that I can transact over the Internet? What are the fees and charges that apply to my accounts? Internet Banking provides several options for assistance.
Can I Cancel or Stop the Transfer? How can I check if bit encryption is being used? For Microsoft Internet Explorer: Move a mouse over the padlock at the bottom right corner of your browser window. A tool-tip of "SSL secured bit " should pop-up You can right-click on the padlock and view the Security Certificate Information Click on 'File' in the toolbar, select the 'Properties' tab and click on the 'Certificates' Button.
The Verisign Certiciate Information will be displayed. For Netscape Navigator: "Security" with "This is a secure document that uses a high-grade encryption key for U. Then a "Security Info" window will be displayed and click "Open page info" or Right-click any text on a page not on a graphic object and select "View Info". What is a Secure Key? The security code constantly changes and is unique to your Secure Key.
Why do I need Secure Key? These details are later reused to carry out fraudulent transactions Shoulder surfing where a fraudster observes a victim entering their confidential details, and then reuses these details to carry out fraudulent transactions. What is a security code?
What is a serial number? How does the Secure Key compare to other internet banking security measures such as text message security codes or digital certificates? What types of transactions require the input of the security code generated by the Secure Key? The security code is required for: Logging on to HSBC internet banking Payment to a new payee Changing personal details such as address or telephone number Note if you are making a payment to your saved payees security code is not required.
If I don't conduct transactions like transfers to third-party accounts, can I choose not to use the Secure Key? If I lose, break or forget my Secure Key or don't have it with me can I still access internet banking? How does the Secure Key security code work?
The device generates a time-sensitive, single-use six-digit security code for you to use when logging on to internet banking and for selected online transactions The security code is generated by an algorithm based on time within the Secure Key Each Secure Key has a matching file, stored securely in a database at HSBC, with the matching algorithm When you activate your Secure Key, HSBC identifies which device you have by asking you to enter the serial number. Will you suspend my internet banking access if I input the wrong security code?
How do I resume my internet banking access? Has the Secure Key been used and tested overseas? Search MoneyHub. For this reason, we believe in being completely upfront about how this website works, its strengths and its weaknesses. Our guides, resources and tools are presented without consideration of the financial circumstances of any specific user. Please see our regulatory compliance guide.
Important: We may be compensated if you click on a link, but such links do not affect our findings. MoneyHub publishes guides based on facts and numbers, not incentives. We are a journalistic online resource with the aim of providing New Zealanders with the best money guides, tips and tools.
We can't guarantee everything contained on this website will be perfect - you use the information contained on our website and all social channels at your own risk. This should be used whenever funds are sent from overseas to BNZ bank accounts. All international payments being made through BNZ must comply with our sanctions requirements. If we need further information in order to meet these requirements, we may contact you, and in some cases this may lead to delays in processing your payments.
Domestic Account Numbers including the four digit branch number, seven digit account and three digit suffix should be in this format:.
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