Reviewer's Qualification. Pro: Night shift is good for parents who want to save money on child care or for mothers who want to keep an eye on children during day.
You can play golf after job every day or go to swimming pool wh Negative: Salary is crap. Even managers get small salary alot of hours and huge responsibility. Extremely busy if understaffed. A lot of stress from crazy guests. Get verbally assaulted by guests fro Read more. Night Audit is really tough, but I strongly recommand if you want to grow your career.
Managing reports, balancing all the transactions of the day. Needs that ability to pick up details. Explore similar careers. Read more from SEEK. Left a job when things went bad? Experts recommend the hotel management team to go through the night audit reports daily to get an insight of the hotel occupancy and finances. It is the process of auditing where the night auditor reviews all financial activities of the hotel that has taken place in one day.
It can be performed by the conventional method of using papers, receipts, vouchers, coupons, and files. But performing audit using modern PMS systems is easy, fast, and efficient.
Night audit not only reviews guest accounts by checking credits and debits but also tracks the credit limits of the guests and tallies projected and actual sales from various departments.
A night auditor is the first point of contact for late-night hotel guests and manages many aspects of their visit. Other responsibilities include:. Greeting and checking in guests upon arrival and providing them with relevant hotel information. Answering phones, scheduling wake-up calls and taking reservations. Verifying that all end-of-day tasks have been completed by other departments. Responding to guest inquiries, concerns and complaints as needed.
Running end-of-day reports before the close of the shift. Preparing guest invoices for next-day checkouts. Balancing cash drawers and reconciling with receipts. Communicating with maintenance and housekeeping departments to ensure reliability and cleanliness of hotel amenities. Acting as concierge by making reservations for guests at local restaurants, entertainment venues or other local attractions and arranging for taxi or shuttle services, offering helpful recommendations when asked.
Providing information about rooms, rates and hotel amenities. Answering calls from hotel guests and documenting the details of each call for later reference. Up-selling guest rooms and promoting hotel features and services.
Night auditors are typically required to have previous hotel or hospitality experience to help them anticipate the needs of hotel guests and provide a pleasant stay. Night auditors can be full- or part-time employees and typically work overnight. Most employers prefer at least a high school diploma or equivalent for night auditor positions. Most night auditors learn the skills and knowledge they need for their role while working as a front desk agent or another entry-level customer service-focused role.
Training is typically part of the orientation process with a new employer, and often includes a period of reviewing training videos and safety instruction, followed by shadowing a current night auditor for one to two weeks, or until the trainee feels proficient enough to complete tasks on their own. This report captures income generated from Rooms and all other POS outlets for the day. The report also shows room inclusion details if available along with the source of revenue collected.
It also shows booking revenue amount generated via walk-ins, corporates, travel agents, website, etc. This report shows the total amount of tax collected from room taxes and POS taxes for the day. These two important hotel reports for management show the month-wise and year-wise data for a selected day, for which night audit has been performed. They help you understand the percentage of rooms occupied, the percentage of rooms occupied minus complementary and house use, average daily rate and total revenue of your hotel including POS, other charges, etc.
This report helps you with a snapshot of room revenue, room nights and ARR for a specific search date. Plus, it also provides you with information on rooms per day RPD and occupancy percentage for the past 10 days and its forecast for the next 30 days. This includes all transactions posted, and then a breakdown of business within each of 3 ledgers — guest, accounts receivable and deposits.
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